The Journey

Hope you had a blast...with the Double Celebrations! Appropriately, I chose this subject as most would be travelling during this Chinese New Year Celebration period...

Some of you might have heard about this story from me, over and over again...as I have been using it as an example since 2005...

It's about "The Journey To Penang Island"...

The Story
Back in 2004, I requested the G2 OC team to search for Brand Ambassadors that are fluent in English, at least 5'7" and outgoing personality outside Klang Valley...without even moving a finger (Or try a new method...as they claimed that they've tried before...), the immediate respond was "Cannot lah!".

That's when I gave them the lecture...Imagine if a client, wanted to go to Penang and you're tasked to make all the necessary arrangement. Would you just say "Don't go" or "Not need to go" without giving any valid reason?

At the very least, the "Journey" should still take place and show the client the real reason why he/she shouldn't go to Penang or why he/she will never be able to reach Penang. During which, proving to the client, the fact, that the furthest distance is Taiping...the client should be pleased with your effort to achieve more than half the distance...provided that reaching Penang is really impossible...

However, everyone knows that there are actually many ways to get to Penang Island. You can choose to travel by air, by sea or by land. You can choose to ride on a train or a bus. You can choose to ride a motorbike or bicycle. You can choose to drive a car...or hitch a ride...

Some method are more convenient while some are less, some take a longer time to arrive but less hassle...No matter what, you will achieve the objective of sending the clients to Penang.

What about over achieving? Well, it's really about how you can make the journey more enjoyable and pleasant for the passenger.

Just imagine you are driving the client to Penang. Add a few stops here and there...like a short stop for the famous Ipoh Chicken Rice, continue the journey with another seafood stop at Bukit Tambun before arriving on the island...anything you throw in will be felt and appreciated even though eventually, it is just a trip to Penang.

The Summary
Apply the same principle to your every day affairs...you will see the differences in the results...also, always be aware of the negative effect if "The Journey" never took place...

I'm starting my journey into a new world...every step of the way, it is up to me to make it worth my while...after all, I'm still me. A Chun Toi with Cracks...